In 2048, the Makling Government finished what the Carter Government initiated: the conversion of the UN-GODI Doronian Human Services Agency to a new department of state known as the Department of Human Services (DHS).

DHS was envisioned as a one-stop shop for government services across UN-GODI Doron. This required bringing even more services within its fold, including the Doronian registry, licensing, certification, and more. While policy and most assessment services are kept with the agencies or departments, DHS will be the customer’s conduit to government services.

Structure Link to heading

Structure as at 1 July 2048.

View Organisation Diagram

Department Link to heading

Secretary-General, Department of Human Services

Chief Operating Officer, Corporate Group
- Chief Financial Officer, Finance Division
  - Assistant Secretary, Accounting Branch
  - Assistant Secretary, Budgeting Branch
  - Assistant Secretary, Financial Services Branch
  - Chief Procurement Officer, Procurement Branch
- Chief People Officer, People Division
  - Assistant Secretary, Human Resources Branch
  - Assistant Secretary, Recruitment and Retention Branch
  - Assistant Secretary, Workplace Health and Safety Branch
- Corporate Support Division
  - Assistant Secretary, Integrity Branch
  - Chief Internal Auditor, Internal Audit Branch
  - Chief Property Officer, Property Branch
  - Chief Security Officer, Security Branch
- Deputy Secretary, Workforce Division
  - Assistant Secretary, Workforce Development Branch
  - Assistant Secretary, Workforce Planning Branch
  - Assistant Secretary, Workforce Relations Branch
- General Counsel
  - Assistant General Counsel, Governance and Privacy Branch
  - Assistant General Counsel, Legal Services Branch
  - Assistant General Counsel, Legal Services Branch
  - Assistant General Counsel, Litigation Branch
  - Assistant General Counsel, Program Advisory Branch
Chief Service Delivery Officer, Service Delivery Group
- Deputy Secretary, Child Support Division
  - Assistant Secretary, Child Support Assessment Branch
  - Assistant Secretary, Child Support, Greater Buckner Branch
  - Assistant Secretary, Child Support, Metropolitan Donovan Branch
  - Assistant Secretary, Child Support, Northern and Eastern Doron Branch
  - Assistant Secretary, Child Support, Regional Donovan Branch
  - Assistant Secretary, Child Support, Seattle–Tacoma Branch
  - Assistant Secretary, Child Support, Southern Doron Branch
- Regional Director-General, Central Doron Division
  - Regional Director, Eastern Doron Branch
  - Regional Director, North Buckner and Abbotsford Branch
  - Regional Director, Northern Doron Branch
  - Regional Director, Olympic Mountains Branch
  - Regional Director, Seattle–Tacoma Branch
  - Regional Director, South Buckner
  - Regional Director, Southern Doron Branch
  - Regional Director, Vancouver Branch
- Regional Director-General, Donovan and International Division
  - Regional Director, East Donovan City and Lake Charles Branch
  - Regional Director, Donovan City Branch
  - Regional Director, International Branch
  - Regional Director, Northern Donovan Branch
  - Regional Director, Western Donovan Branch
- Deputy Secretary, Medicare Services Division
  - Assistant Secretary, Medicare, Eastern Doron Branch
  - Assistant Secretary, Medicare, Metropolitan Donovan Branch
  - Assistant Secretary, Medicare, North Buckner and Abbotsford Branch
  - Assistant Secretary, Medicare, Regional Donovan Branch
  - Assistant Secretary, Medicare, Seattle–Tacoma Branch
  - Assistant Secretary, Medicare, South Buckner Branch
  - Assistant Secretary, Medicare, Southern Doron Branch
  - Assistant Secretary, Medicare, Vancouver and Northern Doron Branch
- Deputy Secretary, Social Security Services Division
  - Assistant Secretary, Social Security, Eastern Doron Branch
  - Assistant Secretary, Social Security, Metropolitan Donovan Branch
  - Assistant Secretary, Social Security, North Buckner and Abbotsford Branch
  - Assistant Secretary, Social Security, Regional Donovan Branch
  - Assistant Secretary, Social Security, Seattle–Tacoma Branch
  - Assistant Secretary, Social Security, South Buckner Branch
  - Assistant Secretary, Social Security, Southern Doron Branch
  - Assistant Secretary, Social Security, Vancouver and Northern Doron Branch
Associate Secretary, Service Delivery Support Group
- Chief Communications Officer, Communications Division
  - Assistant Secretary, Corporate Communications Branch
  - Assistant Secretary, Strategic Communications Branch
  - Assistant Secretary, Media Branch
- Deputy Secretary, Compliance and Integrity Division
  - Assistant Secretary, Compliance Branch
  - Assistant Secretary, Fraud Investigation Branch
  - Assistant Secretary, Fraud Intelligence Branch
  - Assistant Secretary, Payment Integrity Branch
- Deputy Secretary, Enterprise Portfolio Division
  - Assistant Secretary, Portfolio Management Branch
  - Assistant Secretary, Portfolio Partnerships Branch
  - Assistant Secretary, Portfolio Support Branch
- Deputy Secretary, Payment Services Division
  - Special Assistant Secretary, Compensation Branch
  - Assistant Secretary, Debt Management Branch
  - Assistant Secretary, Payment Appeals Branch
  - Assistant Secretary, Payment Capability Branch
  - Assistant Secretary, Payment System Branch
- Deputy Secretary, Planning and Strategy Division
  - Assistant Secretary, Business Design Branch
  - Assistant Secretary, Business Intelligence Branch
  - Chief Risk Officer, Risk Branch
  - Chief Strategy Officer, Strategy Branch
Associate Secretary, Service Delivery Design and Policy Group
- Chief Experience Officer, Customer Experience Division
  - Assistant Secretary, Accessibility and Inclusion Branch
  - Assistant Secretary, Communications Service Design Branch
  - Assistant Secretary, Digital Service Design Branch
  - Assistant Secretary, Digital Product Design Branch
  - Assistant Secretary, Service Centre Design Branch
  - Assistant Secretary, Service Design Innovation Branch
- Special Deputy Secretary, Service Delivery Reform Division
  - Special Assistant Secretary, Automation Branch
  - Special Assistant Secretary, Enterprise Systems Reform Branch
  - Special Assistant Secretary, Medicare Service Delivery Reform Branch
- Director-General of Child Support, Child Support Division
  - Assistant Secretary, Child Support Planning Branch
  - Assistant Secretary, Child Support Policy Branch
  - Assistant Secretary, Families and Childcare Branch
- Director-General of Medicare, Medicare Division
  - Assistant Secretary, Pharmaceutical Benefits Branch
  - Assistant Secretary, Digital Health Services Branch
  - Assistant Secretary, Health Programs Branch
  - Assistant Secretary, Healthcare Providers Branch
  - Assistant Secretary, Medicare Policy Branch
- Director-General of Social Security, Social Security Division
  - Assistant Secretary, Disability Payments Branch
  - Assistant Secretary, Doronian Basic and Age Pension Branch
  - Assistant Secretary, Education and Employment Services Branch
  - Assistant Secretary, Multicultural and International Branch
  - Assistant Secretary, Student and Concession Payment Branch
  - Assistant Secretary, Rural Programs Branch
Chief Information Officer, Information Group
- Chief Cyber Security Officer, Cyber Security Division
  - Assistant Secretary, Cyber Security Capability Branch
  - Assistant Secretary, Cyber Security Operations Branch
- Chief Data Officer, Data Division
  - Assistant Secretary, Data Engineering Branch
  - Assistant Secretary, Data Analytics Branch
  - Assistant Secretary, Identity and Authentication Branch
  - Assistant Secretary, Online Systems Branch
- Deputy Secretary, Core Systems Division
  - Assistant Secretary, Child Support Systems Branch
  - Assistant Secretary, Medicare Systems Branch
  - Assistant Secretary, Social Security Systems Branch
- Deputy Secretary, Digital Infrastructure Division
  - Assistant Secretary, Core Infrastructure Branch
  - Assistant Secretary, Digital Infrastructure Services Branch
  - Assistant Secretary, End User Branch
- Deputy Secretary, Enterprise Systems
  - Assistant Secretary, Data Governance Branch
  - Assistant Secretary, Enterprise Architecture Branch
  - Assistant Secretary, Enterprise Business Management Branch
  - Assistant Secretary, Enterprise Business Services Branch
  - Assistant Secretary, Staff Systems Branch

Portfolio Agencies Link to heading

Director-General, Defence Veterans Agency

Deputy Director-General, Defence Service Pension Division
- Director, DSP Assessment Branch
- Director, DSP Service Delivery Branch
- Director, Reparations Branch
Deputy Director-General, Service Delivery Division
- Director, Assessments and Intake Branch
- Director, Complaints and Review Branch
- Director, Veteran Education and Employment Services Branch
- Director, Veteran Services Branch
Chief Executive Officer, UN-GODI Doronian Veteran Health Services
- Chief Medical Officer, Medical Branch
- Director, Veteran Allied Health Branch
- Director, Veteran Health Branch
- Director, Veteran Mental Health Branch
- Director, Wellbeing and Rehabilitation Branch
- Managing Director, Air Force Health Limited
- Managing Director, Defence Personnel Health Limited
Deputy Director-General, Policy and Support Division
- Chief Financial Officer, Finance Branch
- Chief Information Officer, Information Branch
- Chief People Officer, People Branch
- Chief Property Officer, Property Branch
- Director, Veteran Partnership Branch
- Director, Veteran Policy Branch
- General Counsel, Legal Branch
- Secretary, Veteran Affairs Advisory Council

Registrar-General of the Doronian Registry, Doronian Registry of UN-GODI Doron

Director, Business Services
Director, Customer Services
Director, Corporate Support
Director, Data and Registry Services

Statutory Officers Link to heading

There are a handful of statutory officeholders in the Human Services portfolio:

Director-General of Child Support (Child Support Act 2020) – the Director-General of Child Support (DGCS) is responsible for managing the Doronian Child Support system. The DGCS maintains the Register of Child Support and is its registrar. The DGCS is responsible for child support policy and is responsible for child support assessments. The DGCS has the power to request information only so far as it relates to their functions. The Public Service Commissioner has allocated the DGCS as an SES-2 position.
Director-General of Medicare (Doronian Medicare Act 2024) – the Director-General of Medicare (DGM) is responsible for managing Doronian Medicare, the public health insurance system of Doron. The DGM manages payments made under Medicare. The Public Service Commissioner has allocated the DGM as an SES-2 position.
Director-General of Social Security (Doronian Social Security Act 2028) – the Director-General of Social Security (DGSS) is responsible for managing the Doronian Social Security system. The DGSS manages different services grouped under social security. The DGSS is also responsible for administering emergency payments. The DGSS also delivers the Doronian Age Pension. The Public Service Commissioner has allocated the DGSS as an SES-2 position.
Director-General of the Defence Veteran Agency (Defence Veteran Agency Act 2026) – the Defence Veteran Agency (DVA) is the government responsible for providing support for veterans and their dependents; serving and former members of the UDDF; war widow/ers; UDDeSS members activated as UDDF personnel; certain intelligence personnel; and a select few others. The Director-General is the statutory head of the DVA. The Director-General is also responsible for the Defence Service Pension under the Defence Service Pension Act 2026. The Director-General is also responsible for determining conditions of reparations, including medical matters. The Director-General’s remuneration is determined by the UN-GODI Doronian Remuneration Commission.
Registrar-General of the Doronian Registry (Doronian Registry Act 2020) – the Registrar-General is responsible for maintaining the Doronian Registry, which is a registry of all births, deaths, and marriages within UN-GODI Doron. Frontline services are handled through DHS offices, but there are some dedicated Doronian Registry offices. An authorised officer appointed by the Registrar-General may wed people at DHS or Doronian Registry offices. The Public Service Commissioner has allocated the RGDR as an SES-2 position.

The SES-4 position of Director-General of Human Services (DGHS) was abolished with the Human Services Amendment Act 2048 as the position became a non-statutory departmental secretary-general. However, the responsibilities of the DGHS has been transferred via a memorandum of understanding between the Secretary-General and the UN-GODI Doronian Government. The new Secretary-General retains powers originally given to the DGHS as powers were transferred, via amendment to relevant legislation, to the Secretary-General of the department administering the acts. The Secretary-General has all the powers granted to the three directors-general.

The Public Service Commissioner, as Head of Service of the Doronian Public Service, has issued a rule that states the three statutory directors-general in DHS are assigned to the SES-2 band. Similarly, the Registrar-General of the Doronian Registry is assigned to the same band. The UN-GODI Doronian Remuneration Commission determines the salary for the Director-General of the Defence Veteran Agency and the Secretary-General of the department.

The Makling Government notably declined to create an Inspector-General of Human Services despite earlier indications. They noted that the DHS was going to be staffed with DPS personnel and would therefore be held accountable by the UN-GODI Doronian Public Integrity Commission and the Office of the Doronian Ombudsman. The latter was particularly relevant as the DHS dealt with administrative decisions.